Services - Petrometal

Reasons to choose the services of Petrometal

In-person technical assistance

The technicians at Petrometal are professionals trained to diagnose and repair all malfunctions in equipment produced/sold by us. The purpose of on-site technical assistance is to send one of our technicians to the location to ensure proper maintenance or repair of the equipment.

Preventive Maintenance: This involves carrying out regular inspections and procedures aimed at cleaning and replacing worn-out components in order to avoid future problems and breakdowns, thus extending the product’s lifespan.
Diagnosis and Repair: This involves accurately identifying the problem or malfunction, followed by a technical solution or repair.
Customer Support: The aim is to clarify doubts, provide guidance, and offer solutions for the correct operation of the equipment and resolution of simple issues.

Remote Technical Assistance

The technicians at Petrometal are professionals trained to diagnose and resolve issues in devices, systems, and software of the equipment, using remote communication technologies such as the internet, telephone, or remote access software.

Remote Diagnosis and Assistance: This involves remotely identifying software and hardware issues, followed by the technical solution and resolution of those issues.
Software Configuration and Programming: This allows for the remote preparation and installation of software on the customer’s computer system.
Customer Support: The aim is to clarify doubts, provide guidance, and offer solutions for the correct operation of the software and resolution of simple issues.

Subcontracted Home Deliveries

Home deliveries ensure efficiency and security, ensuring that orders arrive quickly and in perfect condition, offering a practical and reliable experience for customers.

Safe and Fast Delivery: The process includes the transportation and delivery of products to the location specified by the customer, ensuring maximum safety in handling and strict adherence to the agreed deadlines.
Personalized Delivery: Deliveries are personalized, offering flexible scheduling, same-day delivery, and the option to redirect the delivery location in case of unforeseen circumstances.
Easy Return: We provide a fast and simple service, scheduling the pickup of the product at the location and time chosen by the customer, facilitating the resolution of post-purchase issues.

Contacts

To clarify all your questions simply, quickly and with professional service, use our contracts below or our contact form below. We promise to be quick in your response.

A: Estrada da Caridade, Nº14
2490-313 Ourém- Portugal
P: +351 249 549 040
E: geral@petrometal.pt
E: comercial@petrometal.pt